Utility Services


Fee Schedule & Forms

Electric Rates - To view current electric rates click here

Water/Sewer  Rates - To view current water rates click here

Fee Schedule - To view current fee schedule click here

Residential Utility Service Application - For application click here

Commercial Utility Service Application - For application click here

Payment by Bank Draft Information & Form click here

New Accounts

To set up an account, you must be in the office by 4:30 p.m.  An application must be completed and a deposit paid. The deposit is based on the previous usage at the address. The minimum deposit for residential accounts is $200 and for commercial accounts is $300.

Residential customers may obtain a letter of credit from a utility company or a cosigner in place of paying the deposit. The cosigner must be a customer of the city and have good credit with the City.

If payments are made by the bill due date for 12 consecutive months, the deposit will refund back to your account. Otherwise, the deposit will refund back to the account prior to your final bill when you close your account.

Residential customers also have the option of a credit check.  Commercial customers may obtain a surety bond in lieu of deposit or have the option of a credit check.

You must provide proof of ownership of the property or a copy of a valid lease for the property before service can be established.

Termination of Service

To terminate service at an address, The City must receive a signed, written request to disconnect services that includes a forwarding address. If you are selling the property, the City requires a copy of the settlement statement with the new owner information so that we may transfer the services. No services will be disconnected over the phone. It is the account holder’s responsibility to notify the City when they vacate the property and services need to be terminated.

Name/Address Changes

The City must receive a signed, written request for any name or address changes on an account. No changes will be accepted over the phone.


When it becomes necessary for the City to discontinue services for any reason, service will be restored after payment of:

  • All past due bills
  • Any deposit required
  • Any material and labor cost incurred by the City of Statesville
  • Applicable reconnection fees

Transfer of Service

Customers may transfer service from one location to another as long as there are no past due bills. The account balance will be transferred to the new account. A new deposit may be required to establish the new account and a connection fee will be charged.

OnLine Services


Collections Manager


Fax 704-878-3457


Mailing Address

City of Statesville

P.O. Box 1111

Statesville, NC 28687-1111


Physical Address

City Office Building
301 S. Center St.
Statesville, NC 28677


Business Hours 

Monday - Friday
8:00 AM to 5:00 PM

Deadline for opening an account is 4:30 p.m.