Electric Services & Problems

For information on setting up an utility account, questions about your bill or to have your utilities cut off, click here.

If a power line is down and you see sparks or fire, CALL 911! 
DO NOT call 911 to report a power outage.
 
OUTAGE:  Call 704-878-3479 to report an outage 24 hours a day.
 
BILLING:  Call 704-878-3564 if you have questions about your utility bill.
 
POWER TURNED OFF:  Call 704-878-3564, M-F, 8 a.m. - 5 p.m. if your power has been cut off.  If it is after hours or on the weekend, call 704-878-3406.

If you receive electric service from Energy United or Duke Power, please remember to call them.

Being without power is always an inconvenience. Even though the City of Statesville Department of Electric Utilities strives to provide our customers with a safe and reliable electric product, power outages do occur.