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Changes in Utility Bill Payments

To help ensure residents can stay in their homes and slow the spread of the coronavirus, Statesville has made some changes to its utilities payment policy. Here is a summary of the modifications for all Utilities Customers in effect for the next 60 days: (1) The $2.75 convenience fee charged by credit card companies is being credited back to the customer’s account. (2) The City will not disconnect a customer’s water, sewer or electric service for nonpayment. (3) Late fees and interest for nonpayments are being waived.
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Pay Online or By Phone

Please stay at home and pay your utility bill online or by phone. The City will credit the $2.75 convenience fee (charged by the credit card company) back to your account. You can pay online at or call 704-878-3564 and follow the instructions. Be sure to have your account number with you. Please continue reading.
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March 30 Update on State Order

The Stay-At-Home Order is in effect statewide. You should only be out if you are traveling to and from work, picking up essential food and medical supplies/assistance. Practice social distancing at all times, keeping a minimum of six feet away from others. Getting out and exercising is encouraged, but you should keep six feet away from others. Violating the stay-at-home order is a class two misdemeanor, which means a maximum of 60 days in jail and a $1,000 fine. Please read the complete order so you will know how it impacts you.
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