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Customer Services Office Closed to Public
Posted on 02/28/2021
City Office Building

Effective March 1st, the City of Statesville is limiting walk-in access to the Customer Service Office at 301 S. Center St. to protect the health and safety of the community, customers, and staff. 

Customers who have traditionally paid in person should use other options for their own safety and convenience, including by mail, bank draft, phone, drop box of a bank's bill-pay service.  DRIVE-THRU IS CURRENTLY CLOSED.

Customers needing to set up new utility accounts, have their utilities disconnected or transferred can make these requests:
via email at [email protected] or
calling 704-878-3564.

Any transactions requiring a deposit can be made at the drop box. A member of the customer service team will assist with more information or the customer can review instructions at:

The office has been opened to the public for several months, but due to recent concerns about the spread of COVID-19, in-person service will be limited through mid-March.