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Pay Now

Got a question about your Utility Bill?
Email [email protected] or call 704-878-3564.

1. BY PHONE: Call 704-878-3564 to pay your bill 24/7 using the automated phone system OR pay Online at

2. BY MAIL: Mail your payment to P.O. Box 63013, Charlotte, NC 28263-3013

3. IN PERSON: Pay in person at the City Customer Service Office, 301 S. Center St., M-F, 8-5. (Drive thru is available at same address and times)

4. ONLINE: Pay your utility bill online

Download a Guide To Read Your Utility Bill

Customer Accounts - sign up, terminate, changes

Utility Payment Options

Payment by Bank Draft - Information & Form

Beer & Wine License Application

Statesville Connects (Payment Assistance Program)

E-Bill - Instead of receiving a paper bill, Statesville Utility customers can receive an email notifying them that their utility bill is ready. E-bill helps avoid mailing delays, gives you one less piece of mail to sort through, helps keep up with your bill (you always know where it is) and lets you do your part for the environment by saving trees, energy and resources. To sign-up, look at the green box on the front of your monthly utility bill. Follow the directions in the box to register for E-bill.

Occupancy Tax Form PDF

Occupancy Tax Form Excel