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Be prepared for a power outage:

When a Power Outage Occurs:

  • If you are a Statesville Electric Utilities customer, report the outage to 704-878-3479 – Stay on the line and be sure to give your address and phone number, and indicate that you want to be notified when power is restored.
  • If you are a Statesville Water customer, your water will not be disrupted.
  • If your power goes out, make sure that all items in use at the time of the outage (i.e., TV, stove, computer) are switched off.
  • Do not call 911 to report a power outage.  Do call 911 if you see downed lines sparking. 

Restoring Power:

  • City Electric crews will begin restoring power as soon as it is safe to do so.
  • The procedure for restoring power is to repair the lines that will get the most customers back up and to make sure the hospital has power.
  • Often, an ice storm causes lots of scattered outages. It takes longer to get everybody’s power back on because there are individual lines that are down that impact a smaller amount of people.
  • Other Public Power Electric Utilities, not expected to be impacted by the storm, are on standby to assist Statesville with repairs, if needed.
  • Please be patient and know that we are working hard to restore power.

Monitoring the Power Outage:

Regular updates will be posted on the City’s website, Facebook page and Twitter, and provided to local media

For more information, contact [email protected] at 704-878-3586.