The City of Statesville has upgraded our electric and water meters. These new meters have many benefits for our customers. You will want to set-up your Customer Portal to take advantage of all AMI's benefits. Click on the icon to go the Advanced Metering Infrastructure (AMI) Customer Portal.
Benefits For Our Electric Customers:
Benefits For Our Water/Sewer Customer:
A Safety Reminder From the City’s Customer Service Policy:
The City may also disconnect utility service for meter tampering.
These policies were enacted to deter theft of utility service and to discourage people from making potentially unsafe disconnections and reconnections. Improper disconnection/reconnection of electric and/or water meters can cause injury, illness, or death.
For City electric and water customers, the City will turn off/on electric and/or water to enable the building owner to safely perform permitted work free of charge during normal business hours.
Please call Customer Service at 704-878-3564 to schedule permitted work-related service disconnection and reconnection.
If the customer feels there is an unsafe condition requiring immediate inspection or disconnection of service, the City will send an on-call crew as quickly as possible. (Keep in mind during or after a major storm such requests may take a significantly longer time to address).
The City performs these services free of charge because Safety is our highest priority.