City of Statesville Announces New Utility Payment Website

We are excited to announce that our new online system will be available for payments beginning September 27, 2023!

(Until then, be sure to Click HERE to make your online payment through the City of Statesville website through September 26th.)

Your One-Stop Solution for Convenience and Control!

• 🔑 Seamlessly view and pay your utility bills – no more hassle, just convenience. 
  
• 💳 Save your payment information securely for swift transactions. 
• 🔄 Enroll in autopay and never miss a due date again. 
• 📚 Dive into your transaction history whenever you need – transparency at its finest. 
• 📊 Monitor your consumption patterns and take charge of your usage.
• 📝 Need flexibility? Request a payment arrangement. (more info below)
• 🚫 And the best part? No more service charges!

Enroll Now!

Get ahead of the game by setting up your account on our new Payment Website today!

Here's what you'll need: 

• 📧 An email address to keep you connected.
• 🔢 Your account number – easy to locate on your bill.
• 💰 The amount of your last payment made on the account.

You've Got Options!

• 🕒 Wait till you're ready to make your first payment – no rush, the choice is yours!
• 🔗 Add your payment info now – link up your credit/debit card or bank details. 

New Payment Arrangement Policy

Our new Payment Arrangement Policy will replace the current 13-day Extension Policy.  

Key dates to remember:

• The 13-day Extension Policy ends on October 9, 2023.
• The Payment Arrangement Policy is available beginning September 27, 2023.

The new policy is designed to assist customers who need more time to pay their utility bills. Here's how to qualify:

✅ First, you need an account! Visit the new website portal and follow the instructions!  Remember, you will need a valid email address, account number, and amount of your last payment to sign up.

✅ Eligibility: If your current bill is past due, but your services have not yet been disconnected due to non-payment, you may qualify for a payment arrangement.  After logging into your account, if you are eligible, a "payment arrangement" option will be visible on the left-hand side.

✅ Down payment Requirement: When setting up the arrangement, a down payment of 30% of the past due balance will be required.

✅ Monthly Payment Plan: The remaining balance of the past due amount will be distributed over the next 1 to 3 months – you choose what works best for you. A $5.00 charge applies for each month of the payment arrangement.

Please remember that your regular bill for the upcoming months will include the current monthly charges AND the installment for the payment arrangement. Until your existing arrangement is fully paid, we won't be able to consider any additional payment arrangements. If the terms of the payment arrangement are not adhered to, the entire outstanding balance must be paid to restore your utility services.

Questions?

For questions or assistance, reach out to our Customer Service Team at 704-878-3564 or [email protected]. 

We're here to help!