Payments (This information pertains to utility bills) The City accepts cash, check, money order, debit cards and credit cards. You may mail your payment; use the drop box located on Center Street, pay online or come to the office at 301 South Center Street to make your payment. If you are paying by debit or credit card, you must come in to the lobby or pay online. For questions call 704-878-3564 or email.
All parking tickets and other miscellaneous fees can ONLY be paid via MAIL or by coming into the office at 301 South Center Street.
USING THIRD PARTY WEBSITES TO PAY UTILITY BILLS: Important information
There is an on-line bill pay website - Doxo.com - that appears to be affiliated with City of Statesville Utilities. It is not. Doxo.com is a third-party website that allows people to pay their utility bills via their site. Doxo.com may charge the member extra fees, and Statesville Utilities cannot control when we will receive the customer payments from Doxo.com. This could result in a late payment from the customer or even disconnection due to non-payment.
To make sure you're paying the City of Statesville directly, continue reading this page for how to pay your utility bills.I
f you have questions, please call our office at 704-878-3564.
And if you receive suspicious phone calls or emalis from someone claiming to be a representative of the City of Statesville requesting a payment, please call our office at 704-878-3664.
A drop box is located on the front of the City Office Building at 301 S. Center Street. Only checks and money orders can be paid through the drop box. Do not deposit cash in the drop box. Payments will not be processed until the next business day.
The drive through is available M-F, 8 a.m. - 5 p.m. for customers who have their bill and wish to make a payment. If you need assistance with your account number or your balance due, you must come in to the lobby. Debit and credit card payments may not be taken through the drive through.
Customers can pay online by clicking here. Please have your account number and house number handy, you will need this information to make your payment. You may post a payment using Visa, MasterCard or Discover credit cards.
Because of security updates, some customers have experienced difficulties in accessing their accounts. If you run into any problems, please click here for further instructions.
The City is divided into 3 separate billing zones. Where the property is located determines if your bill is produced around the 10th, 20th or 30th of the month. The City cannot change your due date. All bills are due and payable upon receipt and are past due 21 days from the bill date. Past due bills incur a late payment penalty of $5.00 or 5%, whichever is greater.
Instead of receiving a paper bill, Statesville Utility customers can receive an email notifying them that their utility bill is ready. E-billing helps avoid mailing delays, gives you one less piece of mail to sort through, helps keep up with your bill (you always know where it is) and lets you do your part for the environment by saving trees, energy and resources. To sign-up, look at the green box on the front of your monthly utility bill. Follow the directions in the box to register for E-billing.
Electric and water meters are read by the City every month. Each meter will be read monthly unless the meter is inaccessible because of an obstruction or unsafe condition. It is the customer’s responsibility to keep the meter accessible. If the meter cannot be accessed, the consumption will be estimated. Estimated consumptions may be lower or higher than past actual consumptions. Meter readings are cumulative, so that an actual reading will correct any past over or under estimations.
A $25 fee is assessed for each returned check. Once 2 checks have been returned on your account within any 12 month period, the City will only accept cash, certified check, money order or debit card for payment during the next 12 months. Returned checks containing reconnect fees will result in immediate utility disconnection.