PLEASE NOTE:  Effective 3/17/20, limited access to the Collections Office has been implemented due to the public health risks associated with the spread of the COVID-19 coronavirus.  Please read about these changes below:

The $2.75 convenience fee charged by the credit card company for using a credit card will be credited back to the customer's account.  PLEASE STAY HOME AND PAY ONLINE OR BY PHONE.

UTILITY PAYMENT CHANGES

ACCOUNT, TRANSFERS & TERMINATIONS CHANGES

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UTILITY PAYMENT INFORMATION:
 1. Call 704-878-3564 to pay your bill 24/7 using the automated phone system OR pay Online at statesvillenc.net 

2. Mail your payment to P.O. Box 1111, Statesville, NC 28687-1111

3. Pay in person at the City Customer Service Office, 301 S. Center St., M-F, 8-5.

Download a Guide To Read Your Utility Bill

Customer Accounts - sign up, terminate, changes

Utility Payment Options

Payment by Bank Draft - Information & Form

Beer & Wine License Application

Statesville Connects (Payment Assistance Program)

Pay your utility bill online.

Having problems paying online? READ THIS INFORMATION FIRST!

E-Bill - Instead of receiving a paper bill, Statesville Utility customers can receive an email notifying them that their utility bill is ready. E-bill helps avoid mailing delays, gives you one less piece of mail to sort through, helps keep up with your bill (you always know where it is) and lets you do your part for the environment by saving trees, energy and resources. To sign-up, look at the green box on the front of your monthly utility bill. Follow the directions in the box to register for E-bill.

Occupancy Tax Form PDF

Occupancy Tax Form Excel