In Person: M-F, 8 a.m. - 4:30 p.m. at 301 S. Center Street, Statesville
*You must be in the office with all required information (see below) by 4:30 p.m.
By Email: [email protected]
What is Required to set up an Residential Account (All items on the check list must be completed before the utility can be connected.)
What is Required to set up a Commercial Account (All items on the check list must be completed before the utility can be connected.
How a Deposit is Determined
Deposits are for one month's average of the previous 12 months usage for that address. The minimum deposit for residential accounts is $200 for electric and $100 for just water and sewer; and for commercial accounts is $300. If payments are made on time (bill due date) for 12 consecutive months, the deposit will be credited to your account.
Residential customers may have this deposit waived with one of the following:
Commercial customers may have this deposit waived with one of the following:
How to Terminate an Existing Utility Account
Moving out and need to end the utility services at an address?
For your security, NO requests to end services are taken over the phone. All changes must be made in person or in writing through email.
All termination notices must be made in person M-F, 8 a.m. - 5 p.m. at 301 S. Center St. or in writing and must include: