In Person: M-F, 8 a.m. - 4:30 p.m. at 301 S. Center Street, Statesville

*You must be in the office with all required information (see below) by 4:30 p.m.

By Email: [email protected]

What is Required to set up an Residential Account (All items on the check list must be completed before the utility can be connected.)

1. Valid picture I.D. (a copy can be emailed to [email protected])
2. Proof of ownership of the property (copy of "offer to purchase" or "closing documents") or a lease agreement
3. Connection fee of $16.05 (this is a one-time fee)
4. Deposit - Must be paid in person with check, cash or credit card

What is Required to set up a Commercial Account (All items on the check list must be completed before the utility can be connected.

1. Valid picture I.D. (a copy can be emailed to [email protected]
2. Proof of ownership of the property (copy of "offer to purchase" or "closing documents") or a lease agreement
3. Connection fee of $16.05 (this is a one-time fee)
4. Deposit - Must be paid in person with check, cash or credit card
5. Zoning Clearance - Call the Planning Department at 704-878-3574 for more info.
6. Fire Marshall Inspection - Call 704-878-3401 for more info.
7. Backflow - Call 704-832-3847 for more info.

How a Deposit is Determined

Deposits are for one month's average of the previous 12 months usage for that address. The minimum deposit for residential accounts is $200 for electric and $100 for just water and sewer; and for commercial accounts is $300. If payments are made on time (bill due date) for 12 consecutive months, the deposit will be credited to your account.

Residential customers may have this deposit waived with one of the following:

1. A letter of credit from a current utility company
2. Co-signer who is a current Statesville City customer with good credit with the City
3. Positive rating from a credit check completed by the City of Statesville

Commercial customers may have this deposit waived with one of the following:

1. Surety bond
2. Positive rating from a credit check completed by the City of Statesville